Frequently Asked Questions
Everything you need to know about your recipe for better skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the US and UK. International delivery times vary by location but usually arrive within 7-14 business days.
What is your return policy?
We offer a 60-day return policy. If you are not satisfied with your purchase, you can return the product within 60 days of receipt for a full refund, even if it has been opened.
Are your products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we do not sell in countries where animal testing is required by law.
How can I track my order?
Once your order is shipped, you will receive an email notification with a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for flexible payment options.
How do I know which products are right for my skin?
You can use our 'Recipe Builder' tool on the website or chat with our askINKEY experts for a personalized skincare routine tailored to your specific concerns.